Terms and conditions

GENERAL TERMS AND CONDITIONS OF SALE (GTCS)
Brand: Suggy

Last updated: 7 May 2025

PREAMBLE – OVERVIEW

This website is operated by Alsama Brands LTD, a company incorporated under the laws of the United Kingdom trading under the business name “Suggy.” By visiting this site and/or purchasing our products, you engage in our “Service” and accept without reservation these General Terms and Conditions of Sale (hereinafter, the “GTCS”), as well as all terms, policies and notices referenced herein.

The most recent version of the GTCS is available at all times on this page. We reserve the right to modify them at any time; the applicable GTCS are those in force on the day the order is placed.

ARTICLE 1 – IDENTIFICATION OF THE SELLER & SITE PUBLISHING

1.1 Site owner: Alsama Brands LTD
Private limited company incorporated under English law, registered under No. 16314740
Registered office: Dalton House, 60 Windsor Road, London SW19 2RR, United Kingdom
E-mail: contact@suggy.fr

1.2 Publishing director:

1.3 Host: Shopify Inc. – 150 Elgin Street, Suite 800, Ottawa, Ontario K2P 1L4, Canada – Tel.: +1 613 241 2828.

1.4 Data Protection Officer (DPO): contact@suggy.fr

ARTICLE 2 – SCOPE

These GTCS govern: • the online sale of food supplements in gummy form marketed by Suggy;
• orders delivered within mainland France and Switzerland;
• access to and use of the site www.trysuggy.com.

Any order implies the customer’s full and unconditional acceptance of the GTCS. No special condition may, unless expressly agreed in writing by Suggy, prevail over the GTCS.

ARTICLE 3 – SITE TERMS OF USE

3.1 Age and capacity: by accepting the GTCS, you represent that you have reached the legal age of majority in your country of residence and have the legal capacity to contract.
3.2 Unlawful use prohibited: you agree not to use our products or the site for any illegal purpose, nor to violate applicable laws (copyright, regulations on food supplements, etc.).
3.3 Security: you must not transmit any virus, worm or code of a destructive nature. Any violation will result in immediate termination of access to the Service.

ARTICLE 4 – PRODUCTS

4.1 Description: the essential characteristics of the products are presented on the product page. Photographs are as faithful as possible but are not contractual.
4.2 Food supplement: our creatine gummies are intended to complement the diet and are not a substitute for a varied diet or a healthy lifestyle. They are not intended to diagnose, treat or cure any disease.
4.3 Availability: products are offered subject to available stock.

ARTICLE 5 – PRICES & PAYMENT TERMS

5.1 Prices: prices are shown in euros, all taxes included (TTC). Suggy reserves the right to modify its prices at any time, but the product will be invoiced based on the price in effect at the time the order is confirmed.
5.2 Payment methods: bank card (Visa, Mastercard, Amex), Apple Pay and any method supported by Shopify Payments. The charge is immediate.
5.3 Payment security: transactions are processed by Shopify Payments via an SSL encrypted protocol.

ARTICLE 6 – ORDERS

6.1 Order process: the customer selects the products, enters their details, chooses a delivery method and then confirms payment.
6.2 Confirmation: a confirmation email with a summary is sent automatically. Suggy reserves the right to refuse or cancel any order for legitimate reasons (suspected fraud, insufficient stock, prior dispute).
6.3 Data accuracy: the customer undertakes to provide up-to-date, complete and accurate information. Suggy cannot be held liable in the event of an error attributable to the customer.

ARTICLE 7 – DELIVERY

7.1 Service areas: mainland France (48 h) and Switzerland (72 h).
7.2 Timeframes: orders are prepared within 24 working hours, then shipped by our carrier. The indicated timeframes are average estimates.
7.3 Fees: shipping fees are calculated and displayed before order confirmation.
7.4 Transfer of risk: the risk of loss or damage transfers to the customer upon receipt.

ARTICLE 8 – RIGHT OF WITHDRAWAL & RETURN POLICY

8.1 Statutory right: in accordance with Articles L221-18 et seq. of the French Consumer Code, the customer has 14 days from receipt to exercise the right of withdrawal without giving any reason.
8.2 Commercial extension “30-day money-back guarantee”: Suggy voluntarily grants a total period of 30 calendar days.
8.3 Conditions: products must be unopened, in the original packaging, and accompanied by proof of purchase. Return shipping costs remain the customer’s responsibility.
8.4 Procedure: write to help@suggy.fr to obtain a return number and the logistics address.
8.5 Refund: processed within 14 days after receipt and inspection, via the same means of payment.

ARTICLE 9 – SUBSCRIPTIONS

9.1 Principle: the customer may subscribe to a monthly plan with automatic renewal.
9.2 Modification / Cancellation: the subscription is non-binding and may be cancelled at any time from the customer account or by email before the debit date.
9.3 Price and benefits: the price in effect on the subscription date is guaranteed for the duration of the subscription, unless a revision is duly notified at least 30 days before taking effect.

ARTICLE 10 – LIABILITY

10.1 Use of the site: Suggy disclaims all liability for any direct or indirect damage caused to the user’s equipment or resulting from a bug or incompatibility.
10.2 Nutritional content: Suggy cannot be held liable for consequences related to non-compliant use of the product or to drug interactions.
10.3 Force majeure: neither party shall be held liable if performance of the contract is delayed or prevented by an event of force majeure.

ARTICLE 11 – INTELLECTUAL PROPERTY

All elements of the site (texts, visuals, logos, videos, graphic charter, brand name “Suggy”) are protected by intellectual property rights and remain the exclusive property of Alsama Brands LTD. Any unauthorized reproduction or use is prohibited and may give rise to legal action.

ARTICLE 12 – PERSONAL DATA & COOKIES

12.1 Collection: your data are collected for order management, customer relations and marketing.
12.2 Rights: you have rights of access, rectification, objection, erasure and portability. To exercise them: dpo@suggy.fr.
12.3 Cookies: browsing may result in the installation of cookies for statistical and functional purposes. You can accept or refuse them via the dedicated banner.

ARTICLE 13 – THIRD-PARTY LINKS

The site may contain links to third-party websites. Suggy has no control over these sites and disclaims any responsibility for their content.

ARTICLE 14 – AMENDMENTS TO THE GTCS

We reserve the right to amend the GTCS at any time. The new provisions will be enforceable upon being posted online for future orders.

ARTICLE 15 – APPLICABLE LAW & DISPUTE RESOLUTION

These GTCS are governed by French law. In the event of a dispute, the customer shall first send a written complaint to customer service: support@suggy.fr. Failing an amicable resolution, jurisdiction is assigned to the territorially competent French courts.

ARTICLE 16 – CUSTOMER SERVICE

For any questions:
• E-mail: support@suggy.fr
• Contact form: www.trysuggy.com/contact
Our team will respond within 48 working hours.

ANNEX – MODEL WITHDRAWAL FORM

(To be completed and returned only if you wish to exercise your right of withdrawal)

To the attention of Alsama Brands LTD, Dalton House, 60 Windsor Road, London SW19 2RR, United Kingdom – help@suggy.fr:

I/We () hereby notify you of my/our () withdrawal from the contract for the sale of the goods below:
• Ordered on … / received on …
• Name of consumer(s):
• Address of consumer(s):
• Date:
Signature (if notifying on paper)

(*) Delete as appropriate.